Frequently Asked Questions

Frequently Asked Questions

Which payment methods do you accept?

• Maestro 
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

 

How do I cancel my order?

Orders cannot be canceled once they have been placed.

 

Do you provide tracking information?

Yes, we will send you a tracking number by email once your order has been processed. If you haven’t received tracking information within 5 days, please contact us.

 

I ordered multiple items, but only received one. Where is the rest of my order?

We work with several global partners, so it may happen that your items are shipped separately in order to speed up delivery. Don’t worry, you will receive all the items you ordered.

 

How can I return a product?

Please contact our customer service to receive a return address.

 

I placed an order. When will it be delivered?

All orders are delivered on average within 5 to 10 business days. Track & Trace numbers are automatically sent by email once your order has been shipped.